Shipping policy
Shipping Policy (Updated March 4th, 2026)
Welcome to Scottsy.com. We appreciate your order and are committed to producing and delivering it as quickly and safely as possible. Please read this Shipping Policy for full details on how, when, and where we ship.
UK Shipping
Dispatch Times
All items are made to order and usually dispatched within 1 working day.
Orders placed before 12:00pm (GMT) may be dispatched the same working day where possible.
We do not dispatch on weekends or UK bank holidays.
During busy periods (such as Christmas, major sales events, or peak gifting seasons), dispatch may take up to 2 additional working days.
Delivery Options & Estimates
| Shipping Method | Estimated Delivery Time |
|---|---|
| Free Standard Delivery | 3–5 working days |
| Express Delivery | 1–2 working days |
Delivery times are estimates only and not guaranteed. While we aim for the majority of orders to arrive within the estimated timeframe, delays can occasionally occur due to Royal Mail disruptions, extreme weather, or other circumstances outside our control.
Delivery estimates begin the working day after dispatch. For example, if your order is dispatched on Monday, the first working delivery day is Tuesday.
Once an order has been dispatched, delays caused by the courier do not qualify the order for cancellation, refund, or compensation.
We are unable to raise claims with the carrier for loss or non-delivery until 10 working days after the final estimated delivery date.
Guaranteed Dates
If you require an item for a specific date, we recommend selecting Express Delivery at checkout.
While we will always do our best to meet delivery estimates, no delivery date is guaranteed unless explicitly stated.
Address Issues
It is the customer's responsibility to ensure the delivery address is complete and accurate when placing an order.
If an order is returned to us due to an incorrect or incomplete address:
Free Delivery Orders
A £3 reshipment fee will apply.
Express Delivery Orders
The original postage fee will be charged again.
If the parcel is not returned to us, we are unable to resend the item and a new order must be placed.
Safe Place / Delivered but Not Received
If tracking confirms that a parcel has been delivered (including delivery to a safe place or neighbour), the order is considered fulfilled.
If you believe your parcel is missing, please contact us at:
support@scottsy.com
within 7 days of the delivery confirmation.
We will always do our best to assist, however refunds or replacements cannot be issued unless there is clear evidence of courier error or confirmed loss.
International Shipping
We ship internationally using Royal Mail International services, although some destination restrictions may apply.
Tracking
Free international shipping does not include tracking.
If you require tracking, please select a tracked shipping option at checkout.
Tracking updates may take up to 24 hours after dispatch to appear.
Delivery Estimates
| Region | Estimated Delivery Time |
|---|---|
| Europe | 4–7 working days |
| Australia / Canada | 5–20 working days |
| Rest of World | 5–25 working days |
We currently do not ship to the United States due to recent DDP regulation changes. We hope to resume service when a reliable and competitive solution becomes available.
Customs & Duties
For UK and EU customers, VAT and duties are included in the price.
For non-EU destinations, any import duties, taxes, or customs charges are the responsibility of the recipient.
Delays & Lost Items
International shipments can occasionally be delayed due to customs processing, airline disruptions, or other circumstances outside our control.
International parcels are not considered lost until 30 working days after dispatch. Refunds or replacements will only be considered after this period.
Damages & Claims
If your item arrives damaged, please contact us within 7 days of delivery at:
support@scottsy.com
- Your order number
- Clear photos of the item
- Photos of the packaging
Please retain all packaging, as claims cannot be processed if packaging has been discarded.
Additional Notes
All delivery times shown on our website, product pages, checkout, and emails are estimates only.
While we pride ourselves on fast dispatch and reliable service, once an order has been handed to the courier we cannot be responsible for delivery delays outside our control.
Thank you for shopping with Scottsy.
If you have any questions about your order or delivery, please contact us at:
support@scottsy.com